Returns, Exchanges & Refunds

Last updated 15 September 2026

Not happy with something? Most returns take two minutes to raise and we pick the parcel up from your door for free.

Return window

You can return or exchange an item within 7 days of delivery. Requests after 7 days are not accepted, except for manufacturing defects covered by a product warranty.

What can be returned

• Unused and unworn — no signs of use, washing or alteration
• In the original packaging with all tags, labels and accessories
• Raised within 7 days of delivery

How to raise a return

1. Go to returns.leosportz.in/account and log in with the email or phone number you used at checkout.
2. Open the order and tap Return / Exchange.
3. Pick the items, the reason, upload the photos or video asked for, and choose how you want your money back.

Can’t log in (for example a Cash on Delivery order placed without an email)? Message us on the chat or reply to any of our WhatsApp messages and we’ll send you a direct return link. There is nothing to email and nothing to post — never ship an item back on your own.

Damaged, defective or wrong item

If the parcel arrived damaged, the product is defective, or you received the wrong item:

• Upload clear photos and an unboxing video (record the sealed parcel being opened). These are required — they let us approve the return on the spot.
• Choose a free replacement, a full refund, or store credit. Nothing is deducted.
• We arrange and pay for the pickup.

Wrong size or changed your mind

• A photo is optional. We still arrange the pickup from your address.
• Prepaid orders: choose store credit for the full amount (issued as soon as the return is approved, valid 90 days), or a refund to your original payment method minus the reverse-pickup charge.
• Cash on Delivery orders: choose a free replacement (for example another size) or a refund to your UPI ID minus the reverse-pickup charge.
• The reverse-pickup charge is ₹49 on refunds below ₹499 and ₹99 on refunds of ₹499 or more. It is never charged on store credit, replacements, or damaged/defective/wrong-item returns.

Pickup and refund timelines

• Once approved, our courier partner collects the parcel from your address. Please keep it packed with the tags on.
• Store credit is issued when the return is approved and appears in your account immediately.
• Refunds are processed within 5–7 working days after the item reaches us and passes a quick check. Card, UPI and net-banking refunds go back to the original payment method; Cash on Delivery refunds go to the UPI ID you give in the return form.
• Replacements are dispatched after the pickup is done, with tracking on WhatsApp.

For your safety, our team will never ask for bank account numbers, card details or OTPs in chat or on WhatsApp — refunds are handled only through the return form.

Cancellations

To cancel an order before it is dispatched, message us on the chat or WhatsApp with your order number. If it has already been dispatched, simply refuse the parcel when the courier arrives and it will come back to us.

Returns we cannot accept

• Items that have been used, washed or damaged after delivery
• Items without their original tags, packaging or accessories
• Requests raised more than 7 days after delivery
• Damage or wrong-item claims without the photos and unboxing video

Questions

Email support@leosportz.in or use the chat on this site.

Seller: Laxmi Enterprises · GSTIN 07IFWPS9148C1ZK. This policy is issued in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.