Returns, Replacements & Refunds

Last updated 15 October 2026

We accept returns only when something is wrong with what we sent, or when the size doesn't fit. Please read this before ordering.

What we accept (within 7 days of delivery)

• Damaged in transit, defective, or wrong item / missing part — proof required (see below).
• Size doesn't fit — we send a replacement in another size.

What we do not accept

• Change of mind — "don't need it anymore", "ordered by mistake", "found it cheaper", late-delivery regret. If you no longer want an order, cancel it before dispatch or refuse it at the door.
• Damage, defect or wrong-item claims without photos and an unboxing video.
• Items that have been used, washed or damaged after delivery, or are missing their original tags, packaging or accessories.
• Requests raised more than 7 days after delivery.

Leosportz products do not carry a warranty beyond this 7-day return window.

Damaged, defective or wrong item

• Upload clear photos and an unboxing video (the sealed parcel being opened). Without both, the request is declined.
• Once our team approves it, choose a free replacement or a full refund. Nothing is deducted, and we pay for the pickup.

Size doesn't fit

• Upload a photo of the product with its tags on, and tell us the size you need.
• Once approved, we pick up the item and dispatch the new size after pickup. No extra charge.
• If the size you need is out of stock, we refund the order minus ₹99 reverse-pickup charge.

How to raise a request

1. Go to returns.leosportz.in/account and log in with the email or phone number you used at checkout.
2. Open the order, tap Return / Exchange, pick the reason and upload the photos/video.

Can't log in (for example a Cash on Delivery order placed without an email)? Message us on the chat or WhatsApp and we'll send you a direct link. Never ship an item back on your own.

Refunds

• Refunds are processed within 5–7 working days after the item reaches us and passes a quick check.
• Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded to the UPI ID you give us.
• Where a refund is not for a damaged, defective or wrong item, ₹99 is deducted for the reverse pickup.
• The COD handling fee is not refundable.

For your safety, we will never ask for bank account numbers, card details or OTPs.

Cancellations

To cancel before dispatch, message us on the chat or WhatsApp with your order number. If it has already been dispatched, refuse the parcel when the courier arrives.

Questions

Email support@leosportz.in or use the chat on this site.

Seller: Laxmi Enterprises · GSTIN 07IFWPS9148C1ZK. This policy is issued in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.